At Happy Tails, we strive to provide high-quality pet products and services while ensuring customer satisfaction. Please review our Refund and Returns Policy to understand the conditions under which refunds may be issued and the procedures to follow.
Eligibility for Refunds
Refunds may be issued under the following conditions:
Defective or Damaged Products:
If the product you received is damaged, defective, or does not function as described on the product page, a refund or replacement will be considered.
Incorrect Products:
If you receive a product that is different from the one you ordered, you may request a refund or a replacement for the correct product.
Failed Delivery:
If your order does not arrive due to issues on our end (e.g., lost shipment, incorrect address processing), and the issue cannot be resolved, you may be eligible for a refund.
Non-Compliance with Product Description:
If the product does not match the specifications or features outlined on the product page, a refund may be issued after verification.
Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
Change of Mind:
Refunds cannot be processed if you decide you no longer need the product after purchase.
Misinterpretation of Features:
Refunds are not provided for misunderstanding a product’s intended use or features. Please review all product details before completing your purchase.
Used or Opened Items:
For hygiene and safety reasons, we cannot accept returns of opened pet food, treats, supplements, grooming products, or any other perishable items unless they are defective.
Personalized or Custom Products:
Refunds are not available for custom or personalized items unless they are defective or incorrect.
Refund Request Process
To request a refund, follow these steps:
Provide Proof of Purchase:
Ensure you can provide your order details or transaction ID to verify your purchase.
Describe the Issue:
Prepare a detailed explanation of the issue, including supporting evidence such as photos of the damaged or incorrect product, if applicable.
Submit Within Timeframe:
Refund requests must be submitted within 14 days from the date of delivery. Requests submitted after this period may not be eligible for review.
Refund Processing
Evaluation Period:
All refund requests will be evaluated within 5–7 business days from the date of submission.
Approval:
If the refund is approved, it will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your financial institution.
Alternative Remedies:
In some cases, we may offer product exchanges, replacements, or store credit as alternatives to a refund.
Access to Refunded Products
If a refund is issued for a product that requires access (such as a digital resource or subscription), access to the refunded product will be revoked.
Customers agree to discontinue use of refunded products and, where applicable, return them to Happy Tails.
Policy Updates
Happy Tails reserves the right to modify or update this Refund and Returns Policy at any time. Changes will take effect immediately upon posting to our website. Customers are encouraged to review this policy periodically for updates.